Return and Exchange Policy To exchange or return an item you must first get a Return Comformation number (by e-mailing us) and the item must be returned, not worn, with in 20 days of purchase to receive a refund, after 20 days you will receive instore credit. (For Online Customers Only).Thongs are not returnable.No returns accepted after 30 days. Sales tax only applies to Texas residents. Shipping amounts are calculated by normal UPS shipping rates and are not refundable. If the customer wants to insure the package,they must request it and there will be an additional charge. We are not responsible for lost or stolen packages. Lombards Online (940) 767-7115 lombardsboutique@yahoo.com